Return and Refund Policy
Effective Date: August 6, 2026
Thank you for shopping with Falco Outdoors. Please review this Return and Refund Policy carefully before placing an order.
All Sales Are Final
Except for the limited circumstances described below, all purchases from Falco Outdoors are final.
We do not accept returns, exchanges, or refund requests for:
• Change of mind or buyer’s remorse
• Ordering the wrong size, color, style, model, or quantity
• Products that are incompatible with the customer’s equipment or intended use
• Products that are no longer wanted or needed
• Price changes occurring after purchase
• Items purchased from another retailer
• Normal wear and tear
• Damage caused by misuse, neglect, improper storage, incorrect installation, modification, alteration, or failure to follow the manufacturer’s instructions
Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility requirements, and manufacturer information before completing a purchase.
Damaged, Defective, or Incorrect Items
Falco Outdoors may approve a replacement or refund when:
• An item arrives damaged during shipment;
• An item has a manufacturing defect;
• The item received is materially different from the item ordered;
• An item is missing from the shipment; or
• The order cannot be fulfilled or delivered.
Visible shipping damage, missing merchandise, and incorrect-item claims must be reported within seven calendar days after delivery.
Claims submitted after this period may be referred to the product manufacturer or shipping carrier, as appropriate. A defect covered by a manufacturer’s warranty may also need to be handled directly through the manufacturer.
How to Report a Problem
Before returning any product, contact Falco Outdoors and request return authorization.
Please provide:
• Your full name;
• Order number;
• Product name and model number;
• A description of the damage or defect;
• Photographs or video clearly showing the problem;
• Photographs of the shipping box, packaging, and shipping label when the item was damaged during shipment; and
• Any other information reasonably requested to evaluate the claim.
Do not discard the product, original packaging, shipping container, accessories, manuals, tags, or labels until the claim has been resolved.
Submitting a claim does not automatically guarantee that a return, replacement, or refund will be approved.
Return Authorization Required
Products must not be returned without prior written authorization from Falco Outdoors.
Unauthorized returns may be refused, returned to the customer, or held until the customer pays the applicable reshipping charges.
When a return is approved:
• The product must be returned by the deadline stated in the authorization;
• The authorization number must be included with the return;
• The product must include its original packaging, accessories, manuals, components, and documentation; and
• The product must be packaged securely to prevent additional damage.
Falco Outdoors reserves the right to deny a claim when the returned product is incomplete, altered, improperly packaged, or damaged after delivery.
Return Shipping Costs
The customer is responsible for all return shipping costs, including returns involving damaged or defective products, unless applicable law requires otherwise or Falco Outdoors agrees otherwise in writing.
We strongly recommend using a trackable and insured shipping method. The customer is responsible for the returned product until it is received by Falco Outdoors.
Falco Outdoors is not responsible for returns that are lost, stolen, misdirected, or damaged during return shipment.
Packages sent freight collect or cash on delivery will not be accepted.
Inspection and Resolution
All returned products are inspected before a replacement or refund is approved.
After reviewing the claim and inspecting the product, Falco Outdoors may, as appropriate:
• Replace the product with the same or a comparable product;
• Assist the customer with a manufacturer warranty claim;
• Refund the approved amount to the original payment method; or
• Deny the claim when the product does not qualify under this policy.
Replacement products are subject to availability.
Refunds
Approved refunds will generally include the product’s purchase price and applicable sales tax.
Original shipping, handling, expedited-delivery, insurance, and other service charges are non-refundable unless required by law or Falco Outdoors determines that the entire order was damaged, defective, incorrectly fulfilled, or could not be delivered.
Refunds will be initiated within 10 business days after the returned product is received, inspected, and approved. Financial institutions and payment processors may require additional time to post the refund to the customer’s account.
Refunds will normally be issued to the original payment method. Falco Outdoors is not responsible for delays caused by the customer’s bank, card issuer, or payment provider.
Order Cancellations
Orders may be canceled before processing or shipment only when Falco Outdoors confirms the cancellation in writing.
Submitting a cancellation request does not guarantee that an order can be canceled. Once an order has entered processing, fulfillment, or shipment, the order is subject to the all-sales-final provisions of this policy.
When Falco Outdoors cannot ship an order within the promised period, the customer will be provided any cancellation and refund rights required by applicable law.
Manufacturer Warranties
Certain products may be covered by a manufacturer’s warranty. Manufacturer warranty claims are governed by the manufacturer’s terms, conditions, exclusions, and procedures.
Falco Outdoors may provide proof-of-purchase information or reasonable assistance with a warranty claim but does not control the manufacturer’s decision.
Rights Provided by Law
This policy does not exclude or limit any consumer right or remedy that cannot legally be waived. Where this policy conflicts with applicable federal, state, or local law, the applicable law will control.
Contact Falco Outdoors
Questions or claims concerning an order should be directed to:
Falco Outdoors
401 Caribou Street
Simla, Colorado 80831
United States
Email: Troy@falcofirearms.com
Telephone: (719) 651-3565
Please include your order number in all communications.
